Terms of service

General

Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Sang Uk Nam, a sole proprietor doing business as Relo (“Relo”, “we”, “us”, or “our”). They govern your access to and use of Relo software and services, including the Relo web application, the Relo browser extension, and any related features, products, content, and applications offered by us from time to time (collectively, the “Services”).

Acceptance

By using or accessing the Services, you accept and agree to be bound by (i) these Terms of Service, and (ii) our Privacy Policy, found at relolearn.com/privacy (the “Privacy Policy”), which is incorporated herein by reference (collectively referred to as the “Agreement”). If you do not agree to the Agreement, you may not use the Services.

This Agreement constitutes a binding agreement between you and Sang Uk Nam, doing business as Relo, and represents the parties’ entire understanding regarding the Services. We may modify, supplement, or amend these Terms from time to time. If you have an account with us, we will make reasonable efforts to notify you of material changes and give you an opportunity to review them. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

The Services

Description

Relo is a note-taking service built around video learning. The Services let you watch YouTube videos through an embedded player, take timestamped notes, capture snapshots, organize notebooks, and use AI-assisted features such as chat and summaries.

Your account

To use most features of the Services you must create an account, either with an email address and password or by signing in with a Google account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating an account and keep it up to date. Notify us promptly at support@relolearn.com if you suspect unauthorized use of your account.

You must be at least 13 years old (or the minimum age required to consent to the processing of personal data in your jurisdiction) to use the Services. If you are under 18, you may only use the Services with the consent of a parent or legal guardian.

License to use the Services

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. We reserve all rights not expressly granted to you. You may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to extract the source code of the Services, except to the extent such restrictions are prohibited by applicable law.

Your content

Ownership

You retain ownership of the notes, notebooks, snapshots, and other content you create or upload through the Services (“User Content”). By using the Services, you grant us a limited license to host, store, process, transmit, and display your User Content solely as necessary to provide, maintain, and improve the Services for you.

Responsibility

You are solely responsible for your User Content and the consequences of creating or sharing it. You represent that you have all rights necessary to your User Content and that it does not violate any law or infringe the rights of any third party.

Acceptable use

You agree not to, and not to attempt to:

• use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• interfere with, disrupt, or place undue burden on the Services or the servers and networks connected to them;
• probe, scan, or test the vulnerability of the Services, or bypass any security or authentication measures;
• access the Services by automated means (including scraping or bulk-downloading) other than through interfaces we provide;
• use the Services to infringe intellectual property rights, including circumventing restrictions on third-party content such as YouTube videos;
• resell, sublicense, or provide the Services to third parties as a service bureau or otherwise;
• abuse AI-assisted features, including using them to generate content that is unlawful, harmful, or violates the acceptable-use policies of our AI providers.

We may suspend or terminate your access to the Services if we reasonably believe you have violated this Agreement.

Third-party services

YouTube

The Services embed and interact with YouTube content via YouTube API Services and the YouTube embedded player. Videos remain hosted by YouTube and are streamed from YouTube, not from Relo. By using video-related features of the Services, you also agree to be bound by the YouTube Terms of Service. If you choose to connect your YouTube account, your use of that connection is additionally subject to the Google Privacy Policy.

AI features

Some features of the Services use third-party artificial intelligence providers (currently Google Gemini) to process content such as video content, snapshots, and your prompts in order to generate chat responses and summaries. AI-assisted features require Mora gems and are subject to the Fees section below. AI-generated output may be inaccurate or incomplete; it is provided for informational purposes only and you should not rely on it without independent verification.

Other providers

The Services are hosted and operated using third-party infrastructure and service providers described in our Privacy Policy. We are not responsible for third-party services, and your use of them may be subject to their own terms and policies.

Browser extension

The Relo browser extension lets you open YouTube videos in Relo and capture snapshots while you browse. The extension shares your Relo sign-in session with the web application so you do not need to sign in twice. Your use of the extension is governed by this Agreement and by the policies of the browser extension store from which you installed it.

Fees

Core features of the Services other than AI-assisted features are provided free of charge. AI-assisted features require Mora gems, as described below (or at such other prices or amounts as we display in the Services).

Monthly Mora subscription

To use AI-assisted features, you must subscribe to a monthly Mora plan for US$5.00 per month. Each billing period includes an allotment of 300 Mora gems. Your subscription renews automatically each month until you cancel. Cancel before the renewal date to avoid being charged for the next period; you keep access to any remaining gems in the current period until they expire as described below.

Using Mora gems

Using AI-assisted features consumes Mora gems in the amounts indicated in the Services at the time of use. If you do not have enough gems, the relevant AI feature will not run until you obtain more.

Expiration and reset

Mora gems from your monthly allotment are valid for the billing period in which they are issued. Unused gems expire at the end of that period and do not roll over. When a new billing period begins, your monthly allotment resets to 300 gems (or such other allotment as applies to your plan).

Top-up packs

If you run out of gems during a billing period, and only while your monthly Mora subscription is active, you may purchase additional Mora gem packs for US$1.00 per pack of 60 gems (or such other price or amount as we display in the Services). Top-up packs are not available without an active monthly subscription. Top-up gems expire one month from the date of purchase and do not roll over after that date.

Changes and refunds

We may change prices, gem amounts, which features consume gems, or expiration rules. Material changes will be communicated through the Services or by updating these Terms. Fees are generally non-refundable except where required by applicable law or as described in our Refund Policy.

Intellectual property

The Services, including all software, design, text, graphics, logos, and other materials (excluding User Content and third-party content), are owned by Relo or its licensors and are protected by intellectual property laws. The Relo name and logo are trademarks of Relo, and you may not use them without our prior written permission.

Termination

You may stop using the Services and permanently delete your account at any time from Settings in the Services. If you need help, contact us at support@relolearn.com. We may suspend or terminate the Services, or your access to them, at any time with or without notice if you breach this Agreement, if required by law, or if we discontinue the Services. Upon termination, the licenses granted to you under this Agreement end, and we may delete your User Content after a reasonable period, as described in our Privacy Policy.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT (INCLUDING AI-GENERATED OUTPUT) WILL BE ACCURATE OR RELIABLE. YOU ARE RESPONSIBLE FOR MAINTAINING BACKUP COPIES OF ANY USER CONTENT THAT IS IMPORTANT TO YOU.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELO AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR FIFTY U.S. DOLLARS (US$50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify and hold harmless Relo from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Services, or your violation of this Agreement or of any third-party rights.

General provisions

This Agreement is governed by the laws of the jurisdiction in which Relo is established, without regard to its conflict of laws principles. If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of this Agreement is not a waiver of that right or provision. You may not assign this Agreement without our prior written consent; we may assign it in connection with a merger, acquisition, or sale of assets.

Contact

The Services are operated by Sang Uk Nam, doing business as Relo. If you have questions about these Terms, contact us at support@relolearn.com.